Customer Quality Manager up to 150k base
Texas
Benefits - Full
Relocation Assistance Available - Yes
Bonus Eligible - Yes
Interview Travel Reimbursed - Yes
Description
As a Customer Quality Manager you will lead a small team charged with customer advocacy, improving customer satisfaction and solving product quality issues. This position will greatly influence quality across the organization through interactions with internal engineering groups, customer engineers, and internal cross functional groups including design, marketing, product test engineering and supply chain.
Key Responsibilities:
•Lead and manage all activities related to Customer Quality Engineering.
•Facilitate Customer Quality reviews
•Improve / reduce customer returns to achieve customer satisfaction
•Work with other senior managers to establish strategic plans and objectives for the Customer Quality function
•Lead the Customer Quality team to drive compliance with all customer quality and reliability requirements and commitments.
•Establish performance requirements and goals for the department
•Coordinate cross-functional teams to improve our product quality
•Facilitate the analysis of customer returns and ensure problem resolution
•Work with the customers to understand quality expectations and requirements
•Review and resolve quality related returns and recall
•Establish systems and processes to enhance responsiveness to customer requirements
Qualifications:
•Minimum B.S. (M.S. preferred) in electrical engineering or other related engineering field is required
•Familiarity with analog and mixed signal devices
•Must have at least 10 years of working experience with broad exposure to wafer fab, assembly processes, test processes, product engineering, or quality and reliability engineering.
•Must have at least 5 years of management experience leading a Customer Quality or Product Quality department.
•Understanding of Six Sigma Statistics, DOEs and Structured problem solving
•Must have project management skills and a track record of successfully leading cross functional teams in 8D and/or quality improvement projects
•Must have a solid understanding of quality system requirements and demonstrated analytical skills to use data driven approaches to solve customer quality issues
10+ to 15 years of experience
Management Experience Required - Yes
Minimum Education - Bachelor's Degree
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Joseph Anthony Vaccariello
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