Director, HR Portal & Online Services


Primary Job Responsibilities: The Director, HR Portal and Online Services acts as the caretaker for the strategy and implementation of all HR self-service technologies globally, including the “HR Portal” (HR section of the internal portal that serves our employees­­ globally) as well as the HR systems and technology infrastructure. The Director acts as the business process owner for the formulation and implementation of the HR content governance process, ensuring timely, relevant, comprehensive, and accurate HR related information. The Director also manages the functional operational environment for HR solutions.  They ensure operational readiness and stability for all HR systems, whether newly implemented or already in production. The Director partners with the HR Shared Services organization, HR Centers of Expertise, and IT to ensure the systems that support the Human Resources function are operating as expected, have clearly defined support escalation models in place, and are ready to successfully support the HR business cycle processes, such as performance management, talent acquisition and compensation planning.


Responsibilities HR Online Services  Drive the adoption of self-serve technologies including the HR Portal, decision support tools (e.g. Knowledge Base), and enriching content through new and innovative means. Ensure content management/governance process is followed and refined as needed. Approve finalized content prior to publishing Act as the primary point of contact to communicate key content changes to MyHR operations staff in the relevant region via a managed change and release management process Serve as the feedback mechanism between MyHR agents and Centers of Expertise community to refine content to ultimately deliver an exceptional client service experience Partner with content owners, corporate communications, and legal in order to ensure effective documentation and messaging of content Ensure HR Portal on iWeb is structured appropriately and that content is easily accessible (and searchable) by employees Hold a holistic view across all functional CoEs and ensure that this perspective is considered with regard to timing/frequency of content change releases Set the method and rhythm of content / documentation updates to both HR Portal and Knowledge Base, and ensure consolidated and consistent communication Manage the “site admin” role for HR Portal on iWeb, overseeing all content and maintaining content integrity and consistency, especially for dynamic content Act as the main HR liaison with the technology team and corporate communication teams with regard to Content related matters Represent the regional MyHR teams to the CoE community in content related matters HR System Governance  Develop and implement processes and procedures that guarantee that HR systems are functionally and technically ready for HR cyclical business processes Work with IT partners to develop and implement processes and procedures that guarantee smooth production implementations, including user testing, signoff, and operational readiness procedures. Determine the appropriate metrics that should be implemented to monitor overall system health Develop and implement customer support escalation models that are integrated across the service delivery channels (on-line, call center, and functional and technical experts) Implement a regular cadence of operational reviews to give visibility into the health of the HR systems ecosystem to senior HR leadership Understand and implement shared services best practices for supporting and continuously improving the delivery channels Maintain industry/technical knowledge and facilitate/maintain industry relationships Be committed to providing customer-focused quality service


Job Requirements:

•BA/BS degree in Computer Science, Business Administration or related degree or equivalent experience

•15 years of overall experience

•A minimum of 5 years of experience in developing and implementing operational practices and tools

•A minimum of five 5 years of experience in Workday, SAP and/or other HR technologies

•Strong working knowledge of the HR business function, including experience in working in an HR Shared Services organization: a strong understanding of HR business processes and the technologies that support those processes

•Understanding of the IT systems life cycle, with a particular emphasis on testing, production turnover, and support

•Hands-on, with solid expertise in implementing support processes and escalation models, operational metrics, and continuous improvement initiatives

•Experience directly dealing with multicultural issues inside and outside the team in global, multinational companies


Preferred Qualifications


 •MBA or other relevant advanced degree.

•A strong background and/or certification in Six Sigma tools and methodologies

•Ability to work and lead in unstructured environments

•Ability to work effectively with others, with a demonstrated ability to work cross-departmentally

•Strong interpersonal and consultative skills with the ability to mediate between business and technology domains

•Exceptional communication skills and demonstrated ability to communicate appropriately at all levels of the organization

•Experience working in a team-oriented, collaborative environment

•Understanding of complete software development lifecycle

•Experience with Agile-based software development process

•5 + years of experience in communications, content management, performance consulting, or training

Base Salary - $175,000 to $200,000 
Benefits - Partial 
Relocation Assistance Available - Possible for ideal candidate 
Commission Compensation - No 
Bonus Eligible - Yes 
Overtime Eligible - No 
Interview Travel Reimbursed - Yes

Candidate Details
10+ to 15 years experience
Management Experience Required - Yes
Minimum Education - Bachelor's Degree
Willingness to Travel - Occasionally

Location: San Jose CA